Universal Genève Terms & Conditions of Sale and Pre-Orders

These Terms & Conditions apply to pre-orders of Universal Genève watches, and accessories (the “Products”) and to the subsequent sale of Products. By placing a pre-order for a Product, the customer (“you”) agrees to be bound by these Terms & Conditions. 

  1. Who we are. We are Universal Genève SA (“UG”), a company incorporated in Switzerland under company registration number CHE-103.061.464 HR/MWST with its registered address at Chemin du Grand- Puits 38, 1217 Meyrin, Switzerland. You may contact us at contact@universalgeneve.com.  
  2. Pre-Orders. UG may make available some Products for pre-order, in particular Products that have not been manufactured yet or are not yet available for sale. The following terms will apply to pre-orders:  
    1. To pre-order a Product you will be required to pay a non-refundable deposit. The amount of the deposit will be specified by UG and will be payable in Swiss Francs (CHF) only and subject to applicable Swiss VAT. 
    2. By placing a pre-order for a Product and paying the non-refundable deposit, you (i) reserve a Product and your place in UG’s production schedule, and (ii) commit to purchasing the Product.  
    3. UG aims to make available pre-ordered Products for sale and collection within 18 months from the date of the pre-order and will regularly update you about the status of your pre-ordered Product. 
    4. When the pre-ordered Product becomes available for sale to you, UG will contact you by email and arrange for the Product to be made available for sale to you at the UG boutique in Geneva, Switzerland. The sale will occur at the UG boutique in Geneva and you will be required to collect the Product at the UG boutique in Geneva.  
    5. The price you will be required to pay for the sale will be UG’s public recommended retail price for the Product in Switzerland at the time of the sale, minus the amount of the deposit you paid.  Full payment of such price will be required before you can collect the Product. 
    6. If you fail to complete the sale and collect the Product within 180 days from the date UG communicates to you that the pre-ordered Product is available for sale, UG may sell the Product to another customer, refuse to proceed with the sale to you and keep the deposit. 
    7. Products available for pre-order may only be available in limited quantities and for a limited time. You acknowledge that UG may not be able to fulfil your pre-order and may cancel pre-orders at any time prior to the sale of the Product.  
    8. You may cancel your pre-order if UG does not make the pre-ordered Product available to you for sale at the UG boutique in Geneva within 18 months from the date of your pre-order.  
    9. If the pre-order is cancelled by UG, or by you in accordance with these terms and conditions, UG will refund your deposit within 60 days from the date of cancellation and receipt from you of appropriate payment details to process the refund. 
    10. UG will owe no compensation and will bear no liability as a result of or in connection with any cancellation of a pre-order. 
    11. You acknowledge and accept that the entity responsible for concluding the sale and making the Product available for collection may be an affiliate of UG based in Switzerland, the details of which will be communicated to you.
  3. Sale
    1. Payment. Payment of the full price of the Product, including all applicable taxes and any shipping or service charges, is required at the time of the sale. Your purchase will only be deemed accepted upon successful completion of the payment process and confirmation from UG.
    2. Pay by Link. If you are offered the option to pay by link, you will receive a payment link to complete your purchase. The Pay by Link option is provided by Adyen, our appointed payment service provider. By clicking the link, you will be redirected to a payment page where you may finalize your purchase using any of the available payment methods. You will also be required to accept Terms & Conditions of Sale and review our Privacy Policy before completing payment.
    3. Sale completion. All sales are final upon receipt of full payment. Ownership and risk in the Product will pass to you upon payment of the full price of the Product and collection of the Product. 
  4. Your responsibility. Title to the Product passes to you upon full payment of the price of the Product being received by UG. Risk of loss or damage to the Product passes to you upon handover, either at the point of in-store collection. Until that point, the Product remains at our risk. You are responsible for inspecting the Product upon collection. If the Product is damaged or defective upon receipt, you must notify us in writing without undue delay. 
  5. Personalization. Where engraving or other personalization is requested, you are responsible for ensuring that all specifications and details are complete and accurate at the time such engraving or personalization is ordered. Once confirmed, changes may not be possible. 
  6. Returns & Exchanges. All sales are final. We do not offer refunds, credits or exchanges for change of mind or any other reasons. This does not affect your legal rights regarding defective products. 
  7. Warranty. UG Products are covered by the UG International Warranty, which replaces all non‑mandatory statutory provisions of Swiss law. The UG international warranty covers manufacturing defects for a period of two (2) years from the date of the sale. The terms of the UG International Warranty will be made available at the point of sale or at www.universalgeneve.com.  
  8. Product-Specific Terms. Certain Products may be subject to additional terms and usage instructions, including safety and maintenance guidelines. These will be made available at the point of sale, on the www.universalgeneve.com website or in the user manual or documentation provided with the Product. You are responsible for reviewing such materials before use.  
  9. Privacy Policy. Your personal data will be processed in accordance with our Privacy Policy, available at: https://www.universalgeneve.com/privacy-policy.  
  10. Limitation of Liability. Nothing in these Terms & Conditions of Sale shall exclude or limit our liability where it would be unlawful to do so. Subject to the foregoing, and to the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with any particular purchase, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount actually paid by you for that purchase. You also acknowledge and agree that the Products are supplied for domestic and personal use only. Accordingly, we shall not be liable for any loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, or any indirect or consequential loss arising from the use of the Products for any commercial, business, or resale purposes. 
  11. Indemnity. To the extent permitted by applicable law, you agree to indemnify and hold harmless UG, its affiliates, respective officers, employees, and representatives from and against any losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from any breach by you of these Terms & Conditions of Sale or any misuse of the Product. 
  12. Governing Law and Dispute Resolution. These Terms & Conditions of Sale shall be governed by and construed in accordance with the laws of Switzerland. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.