Conditions of Sale

These Terms & Conditions apply to pre-orders and sales of Universal Genève watches, and accessories (the “Products”). By placing a pre-order for a Product, you agree to be bound by these Terms & Conditions.

1.             Who we are. We are House of Brands Hong Kong Limited (“UG”), a company incorporated in Hong Kong with its registered address at 2/F-4/F, Breitling Tower, 519-521 Hennessy Road, Causeway Bay, Hong Kong. You may contact us at contact@universalgeneve.com.

2.            Pre-Orders. UG may make Products available for pre-order including Products that may not have been manufactured or that are otherwise not available for sale at the present time. The following terms shall apply to pre-orders, deposits and/or down payments: 

• 2.1.          To pre-order a Product, you will be required to pay a deposit (the “Deposit”). The amount of the Deposit will be specified by UG and will be payable in Hong Kong Dollars (HKD) only and subject to applicable taxes. Except as expressly set forth in these Terms & Conditions, the Deposit shall be non-refundable.
• 2.2.         By placing a pre-order for a Product and paying the Deposit, you: (i) reserve the Product and your place in UG’s production schedule, and (ii) commit to purchase the Product when it is ready for delivery to you, subject to any cancellation rights expressly set out in these Terms & Conditions.
• 2.3.         UG aims to make available pre-ordered Products for sale and collection within 12 months from the date of the pre-order and will regularly update you as to the status of your pre-ordered Product. 
• 2.4.         When the pre-ordered Product becomes available for sale to you, UG will contact you by email or phone and arrange for the Product to be made available for sale to you at UG’s designated retail location in Hong Kong (the “Designated Location”). UG may, at its sole discretion, arrange for delivery of the Product to an address you have provided or designate a different retail location in Hong Kong for the sale and collection of the Product. You will be required to Collect the Product at the Designated Location (or such other location as UG may designate) and the sale will occur at such location, unless UG arranges for delivery to you.
• 2.5.         The price you will be required to pay for the sale will be UG’s public recommended retail price for the Product in Hong Kong applicable at the time the Product is made available for sale to you, minus the amount of the Deposit you previously paid. Full payment of such purchase price will be required before you collect the Product or, before the Product is shipped, in the event UG agrees to deliver the Product to an address you have provided.
• 2.6.         If the price determined in accordance with section 2.5 is higher than any price estimate or indication that may have been shown to you at the time you placed the pre-order, UG will notify you of the final price before the sale. You may cancel your pre-order within fourteen (14) days of that notice and receive a refund of the Deposit to the original payment method. If you do not confirm that you wish to proceed within that fourteen (14) day period, UG may treat the pre-order as cancelled and will refund the Deposit accordingly.
• 2.7.         If either (i) UG agrees to deliver the Product to an address you have provided and you fail to pay the remaining balance of the purchase price within 30 days from UG requesting such payment, or if (ii) UG informs you that the Product is ready for collection and you fail to pay the remaining balance of the purchase price and collect the Product within 180 days from the date UG communicates to you that the Product is available for collection, then in either of these cases UG may cancel the sale without further notice and you will forfeit the Deposit.
• 2.8.         Products available for pre-order may only be available in limited quantities and for a limited time. You acknowledge that UG may not be able to fulfil your pre-order and may cancel pre-orders at any time prior to the sale of the Product. 
• 2.9.         You may cancel your pre-order if UG does not make the pre-ordered Product available within 12 months from the date of your pre-order.
• 2.10.        If the pre-order is cancelled by UG, or by you in accordance with section 2.9 of these terms and conditions, or by you following notification of an increase in the final price as described above in Section 2.6, UG will refund your Deposit to the original payment method within 60 days from the date of cancellation.
• 2.11.         UG will owe no compensation and will bear no liability, as a result of, or in connection with any cancellation of a pre-order.
• 2.12.        You acknowledge and accept that the entity responsible for concluding the sale and making the Product available for collection may be an affiliate of UG based in Hong Kong.

3.           Sale

• 3.1.          Payment. Payment of the full price of the Product (minus any non-refundable deposit already paid), including all applicable taxes and any shipping or service charges, is required at the time of the sale. Your purchase will only be deemed accepted upon successful completion of the payment process and confirmation from UG.
• 3.2.         Pay by Link. If you are offered the option to pay by link, you will receive a payment link to complete your purchase. The Pay by Link option is provided by Adyen, our appointed payment service provider. By clicking the link, you will be redirected to a payment page where you may finalize your purchase using any of the available payment methods. You may be required to accept Terms & Conditions of Sale and review our Privacy Policy before completing payment. 
• 3.3.         Completion of Sale. (a) Where you pay for and collect the Product in store, the sale is complete in-store upon receipt of full payment and your collection of the Product. (b) Where UG agrees to ship the Product to an address you have provided, the sale is complete upon receipt of full payment and UG handing over the Product to the carrier for shipping to the address you have provided.
• 3.4.         Passage of Risk. (a) Where you pay for and collect the Product in store, risk of loss or damage passes to you at the point of collection. (b) Where UG agrees to ship the Product to an address you have provided, risk of loss or damage passes to you upon delivery of the Product to your address. Until the applicable point of risk transfer, the Product remains at UG’s risk. If the Product is damaged or defective upon receipt, you must notify us in writing without undue delay.
• 3.5.         Personalization. Where engraving or other personalization is requested, you are responsible for ensuring that all specifications and details are complete and accurate at the time such engraving or personalization is ordered. Once confirmed, changes may not be possible.
• 3.6.         Returns & Exchanges. All sales are final. We do not offer refunds, credits or exchanges for any reason except as specified in these Terms & Conditions of Sale. Nothing in this section shall affect your statutory rights under the Sale of Goods Ordinance (Cap. 26) or any other applicable Hong Kong legislation, including your rights in respect of goods that are not of satisfactory quality, not fit for purpose, or not as described.

4.            Warranty. UG Products are covered by the Universal Genève International Warranty, which is in addition to and does not affect your statutory rights under the laws of Hong Kong. The Universal Genève International Warranty covers manufacturing defects for a period of two (2) years from the date of the sale. The terms of the Universal Genève International Warranty will be made available at the time of sale or at www.universalgeneve.com. The warranty does not cover routine servicing, theft, loss, normal wear and tear or ageing, damage resulting from mishandling (e.g. shock or drop), improper use, tampering or water resistance issues.

5.            Product-Specific Terms. Certain Products may be subject to additional terms and usage instructions, including safety and maintenance guidelines. These will be made available at the point of sale, on the www.universalgeneve.com website or in the user manual or documentation provided with the Product. You are responsible for reviewing such materials before use. 

6.            Privacy Policy. Your personal data will be processed in accordance with our Privacy Policy, available at: https://www.universalgeneve.com/privacy-policy, and in compliance with the Personal Data (Privacy) Ordinance (Cap. 486).

7.            Limitation of Liability. Nothing in these Terms & Conditions of Sale shall exclude or limit our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or fraudulent misrepresentation; or (c) where it would otherwise be unlawful to do so. Subject to the foregoing, and to the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with any particular purchase, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount actually paid by you for that purchase. You also acknowledge and agree that the Products are supplied for domestic and personal use only. Accordingly, we shall not be liable for any loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, or any indirect or consequential loss arising from the use of the Products for any commercial, business, or resale purposes.

8.           Indemnity. To the extent permitted by applicable law and subject to a requirement of reasonableness, you agree to indemnify and hold harmless UNIVERSAL GENEVE, its affiliates, respective officers, employees, and representatives from and against any losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from any breach by you of these Terms & Conditions of Sale or any misuse of the Product. This indemnity shall not apply to the extent that the relevant loss or damage was caused by UG’s negligence or breach of its obligations under these Terms & Conditions of Sale.

9.            Governing Law and Dispute Resolution. These Terms & Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising out of or in connection with these Terms & Conditions of Sale shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong. Nothing in this clause shall limit your right to bring proceedings in any court of competent jurisdiction.

10.           Miscellaneous. If any provision of these Terms & Conditions of Sale is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed severed. The validity and enforceability of the remaining provisions shall not be affected.