CONFIDENTIALITY POLICY

PRIVACY POLICY

Universal Genève SA ("we", "us" or "our") is committed to protecting the privacy and security of your personal information. This privacy policy details how we collect, use and share your personal information when you visit our website or use our services.

We operate the www.universalgeneve.com website and its services. For more information about our services, please see our terms and conditions of use at this address: www.universalgeneve.com/terms-conditions.

 

1. WHO WE ARE AND HOW TO CONTACT US OR THE COMPETENT AUTHORITIES

Our company name is Universal Genève SA. We are registered in Geneva, Switzerland, under registration number CHE-103.061.464 RC/TVA, and our registered office is located Chemin du Grand-Puits 38, 1217 Meyrin, Switzerland.

Hosting services for our website are provided by AWS on its servers in Switzerland.

 

2. DIRECT COLLECTION OF INFORMATION:

When you contact us at contact@universalgeneve.com to inquire about our products, after-sales services or for any other request, we may collect personal information such as your last name, first name, e-mail and the details of your request.

Automatic collection of information: We may automatically collect information when you use our website or contact us electronically, including:

  • Technical information such as IP address, connection information, browser type and version, time zone, browser plug-ins, operating system and platform.
  • Information about your visit, such as URLs, clickstream data, page response times, download errors and page interaction details.
  • Cookies: Our website only uses cookies that are strictly necessary for the site to function properly. Cookies are small files that are saved on your computer or mobile device when you visit or use our website. Cookies save certain settings via your browser (e.g. language of your choice) as well as data concerning information exchanged with the website via your browser.

Sensitive information:We do not process sensitive or special categories of personal information such as ethnicity, religious or political beliefs, health or sexual orientation data.

Children:Our services are not intended for, or designed to be used by, persons under the age of 18. We do not knowingly collect personal information from anyone under the age of 16.

 

3. WHY AND HOW WE USE PERSONAL INFORMATION

We use your personal information for specific purposes and only if we have a legal basis (justification) for doing so. Below you will find a list of examples of the main purposes and the legal basis on which we process your data:

  • Customer support: responding to inquiries, informing you of changes and solving problems in the context of support and, where applicable, handling legal claims. 
    Legal basis: consent and legal requirements.
  • Operation and improvement of our services: guarantee the smooth operation of our website, ensure security, prevent fraud, manage risk, test functionality, manage landing pages. 
    Legal basis: legitimate interest and legal requirements.
  • Performance of our commitments: process and fulfill orders, provide goods or services, generate invoices or other payment documents, make payments, ship and deliver. 
    Legal basis: contract.
  • Other purposes: we may also seek your consent for specific purposes. In this case, we will explain the reason in the corresponding consent request. In addition, if required by law or public authorities, we may use your personal information to comply with these requirements. 
    Legal basis: consent and legal requirements.
  • More details on legal bases:
  • Contract: As a general rule, we process your personal information when necessary to fulfill a contractual obligation or enter into a new contract with you.
  • Legitimate interest: We may process your personal information for service-related purposes, including risk and fraud prevention, support, product and service improvement, reporting and analysis, functionality testing and communications. This basis will only be used after assessment of the legitimate interest ensuring that your rights and freedoms are safeguarded and that the processing is in line with your reasonable expectations on the basis of our relationship.
  • Legal requirements: we have the right to use your personal information to comply with our legal obligations.
  • Consent: We may use your data with your consent, which you may withdraw at any time by emailing us at dataprivacy@universalgeneve.com

 

4. SHARING YOUR DATA WITH THIRD PARTIES

We partner with third parties to ensure the operation of the website (namely AWS) and to provide our services and products, which sometimes requires sharing your personal information with these third parties. These third parties may include payment processors, shipping companies, hosting services, customer communication platforms, mail processing services, analytics providers and customer relationship management platforms. We only share your data as necessary to fulfill your request.

We may also share your personal information:

  • Within our group (i.e. Breitling S.A.) for internal business and operational purposes;
  • As part of business transitions such as mergers, acquisitions or asset sales ; and
  • when required by law (for example, in criminal investigations or other legal proceedings).

 

5. INTERNATIONAL TRANSFER OF DATA

We store your data on servers located in Switzerland. Where, in accordance with this Privacy Policy, your personal data is to be transferred outside the European Economic Area, we will ensure that this transfer is carried out in accordance with national and international legislation (for example, under Chapter V of the GDPR). In particular, where required by law, your personal data will only be transferred to countries that, according to the European Commission, offer an adequate level of protection.

 

6. YOUR DATA PROTECTION CHOICES AND RIGHTS

In accordance with applicable data protection laws (including the RGPD and the Swiss Federal Data Protection Act), you have rights regarding the processing of your personal information, such as the rights of access, rectification, objection, complaint, erasure and blocking. Exercising these rights is free of charge. Please contact us by e-mail at dataprivacy@universalgeneve.com if you wish to make a request in relation to:

  • Access to your personal information;
  • The correction of inaccurate or incomplete personal information ;
  • Erasing your personal information;
  • Limiting the processing of your personal information;
  • Objection to processing in order to receive your personal data in a structured, commonly used and machine-readable format, or to transmission to another controller;
  • Withdrawal of consent;

If you make a request, we have one month to reply. If necessary, this period may be extended by a further two months, depending on the degree of complexity and the number of requests.

If you are not satisfied with the way we manage your personal information, please contact us in the first instance so that we can try to resolve your concerns. You can always contact the relevant data protection authority.

 

7. RETENTION OF YOUR PERSONAL DATA

We will not retain your personal data for longer than is reasonably necessary for the purposes set out in this privacy policy and to meet any legal or regulatory obligations. In particular:

Personal data processed to respond to your request and provide you with information about us, our products, special offers, services and business partners will be retained for three years after you last contact us or the date on which you withdraw your consent to, or object to, such communication ;

Personal data processed for the proper operation and management of our contractual relationship with you will be retained for as long as necessary, but in no event beyond ten years after the end of your commercial relationship with us or your last contact with us ;

Personal data collected to prevent fraud and other illegal or prohibited activities will be kept for as long as is necessary for our protection in the event of a legal claim, but in any event no longer than ten years from the last processing event;

Data processing records related to the management of your request for access to, or rectification or deletion of, your personal data will be kept for as long as is necessary for our protection in the event of a legal claim, but in any event no longer than five years from the last event.

The above data retention periods apply unless the law requires us, in specific cases, to retain data for a longer period.

In accordance with Article 14 below, you have the right to request the deletion of your personal data at any time, in compliance with any legal obligation that may impose longer data retention periods on us.

At the end of these data retention periods, your personal data will be permanently deleted or fully anonymized.

 

8. SECURITY

Preserving the security of your personal data is essential to us. Although we are unable to guarantee absolute security, we will endeavor to put measures in place to prevent unauthorized third parties from gaining access to your personal data.

 

9. CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy at any time. Any changes will be posted here and, where appropriate, notified by e-mail. Please check this page regularly for updates or changes.